MYCARDIRECT INITIAL DISCLOSURE STATEMENT

Mycardirect Limited is authorised and regulated by the Financial Conduct Authority (FCA).

Registered Address is Unit 1 Hall Road, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7BH.

Company Registration Number 11124261

Mycardirect Limited is authorised and regulated by the Financial Conduct Authority (FCA) FCA number xxxxxx. Please note some services offered by Mycardirect Limited are not regulated by the Financial Conduct Authority.

Mycardirect Limited is authorised to enter into Regulated Consumer Hire Agreements.

The Financial Conduct Authority (FCA) is the independent regulator of financial services. If you are looking for a car or light commercial vehicle and you are not a Limited company or in a partnership of more than 4 people then your agreement may/will be regulated by the FCA. The FCA requires us to provide you with an Information Notice to help you decide if our services are right for you. This document provides information about the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint. It is important to us that you feel we have treated you fairly, before, during and after the sale.

Some services that we offer may not be regulated by the Financial Conduct Authority. However the Financial Ombudsman service has now been extended to handle some complaints under the Consumer Credit Act.

What services do we provide?

Mycardirect provide a membership based vehicle subscription service.

Mycardirect will provide its member’s access to cars within their fleet as advertised from a minimum of 30 days.

You will not own the vehicle that you subscribe to.

Your 14 day cooling off period commences on the date you sign you sign you Subscription Agreement with us.

Our subscription service is suitable for a business or for personal use.

Mycardirect will request a refundable deposit from its members which will be held as security against damage or payment default for the duration of the subscription period.

In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice or recommendations from us. We will provide you with product information enabling you to make your own choice about how to proceed. The products offered will be based on information you have provided at the time.

Who’s products do we use?

During the application process to become a member of our vehicle subscription service, your ID will be checked and verified.

In order to become a member of our vehicle subscription service, we will require you to undertake a credit search with a credit reference agency which could affect your credit rating.

For full details of our data policy including the data we collect about you, how it is used and with whom it is shared, please see our Privacy Policy.

Mycardirect website is powered by Wagonex

Wagonex Limited is an Appointed Representative of Complete Cover Group (for general insurance intermediary business), a company authorised and regulated by the Financial Contact Authority to carry on insurance mediation activities and may offer (subject to meeting the insurance eligibility criteria) fully comprehensive motor insurance.

Do we charge for our services?

Mycardirect charge fees for our Services

Joining Fee – We charge our members a live life-time membership called a Joining Fee which is payable on signing our Subscription Agreement. Our Joining Fee is not refundable should you cancel after your 14 day cooling off period. Your cooling off period commences once you pay your Joining Fee. Should you cancel your membership within your 14 day cooling off period, the Joining Fee will be refunded to you. Should you take delivery of your vehicle within your 14 day cooling off period and exercise your right to cancel, mycardirect reserve the right to deduct the delivery and collection costs, along with any Damage costs incurred from your Joining Fee and Deposit.

Early Termination Fee Should you subscribe to a vehicle for a period greater than one month you will benefit from our more favourable monthly subscription fees. However, should you wish to end your vehicle subscription early, your monthly subscription charge for that vehicle will revert to that which was advertised for period in which you have had the vehicle and you will be charged the difference as an Early Termination Fee.

Delivery FeeShould you choose to change your vehicle mid Subscription period, we reserve the right to charge a delivery and/or collection fee (based on distance/mileage) unless you arrange to swap at one of our mycardirect branches.

Admin Fee – We charge an Administration Fee of £42.00 including VAT to process each and every instance of a traffic violation or Fine which includes (but not limited to) a Penalty Charge Notice, Fixed Penalty Charge, Speeding Offence, Parking ticket, Toll Charge, Congestion Charge, ULEZ and Traffic Offences.

What if I have a complaint?

Here at mycardirect we take customer service seriously and recognise that we need to earn our customers loyalty by providing consistently high service levels and continuous process improvement. We welcome complaints and view them as an opportunity to learn, adapt and improve so as to provide a better service for our customers. We will take the time to listen to and understand our customer’s issues. Every effort will be made to resolve a complaint as quickly as possible and to the complete satisfaction of our clients. Should you need to make a complaint, you can contact us by telephone or in writing and your complaint will be directed to our Complaints Manager in the shortest possible time :

Mycardirect Unit 1 Hall Road, Hemel Hempstead Industrial Estate. Hemel Hempstead, HP2 7BH. Tel: 0333 015 5055 Email: enquiries@mycardirect.co.uk Website: mycardirect.co.uk

To help us to investigate and resolve your concerns as quickly as possible, you should provide the following information:

  • your full name and contact information
  • full details of your complaint
  • your agreement details
  • details of what you would like us to do to put things right
  • photocopies of any relevant paperwork